Shopping Guide
<Please read before purchasing>
At Seryu, we mainly use pig leather, a by-product of Japanese food culture. The surface is coated with a simple waterproof coating, so if it gets dirty, you can clean it with a small amount of leather cleaner. Also, applying strong pressure, getting it wet with sweat, water, friction, etc. may cause it to lose its shape or fade. Please see Aftercare for care instructions.
Please note that due to the nature of handmade products, there may be individual differences in shape and color.
At Seryu, we mainly use pig leather, a by-product of Japanese food culture. The surface is coated with a simple waterproof coating, so if it gets dirty, you can clean it with a small amount of leather cleaner. Also, applying strong pressure, getting it wet with sweat, water, friction, etc. may cause it to lose its shape or fade. Please see Aftercare for care instructions.
Please note that due to the nature of handmade products, there may be individual differences in shape and color.
<Packing> The product will be delivered in an original box. The product will come with an instruction manual and warranty card, so please keep them on hand.
<Ethical Discount>
If you don't want a jewelry box,
Please enter coupon code box-discount110 at checkout .
As an "ethical discount," you will receive a discount of JPY110 (tax included).
It will be delivered in simple packaging without a jewelry box.
<Gift>
As an "ethical discount," you will receive a discount of JPY110 (tax included).
It will be delivered in simple packaging without a jewelry box.
<Gift>
The box will be tied with a ribbon and come with an original paper bag. Please write your request in the comments section.
<Payment Method>
You can choose from the following payment methods:
Credit card (VISA / Master / AMEX / JCB) / Apple Pay / Google Pay
<About delivery>
In-stock items will be shipped within 7 days after payment is confirmed.
For made-to-order products, the delivery time is about 2 weeks. If you need it urgently, please contact us before placing your order.
<Shipping fee>
For Japan
Shipping costs within Japan are 750 yen (tax included).
For orders over 20,000 yen (tax included), we offer free shipping anywhere in Japan.
We will ship your order via Yamato Transport's courier service. We are closed on Saturdays, Sundays, and holidays.
Delivery to the following areas will be via Yamato Transport's "Takkyubin Compact" service.
・Hokkaido and Kyushu (Fukuoka Prefecture / Saga Prefecture / Nagasaki Prefecture / Kumamoto Prefecture / Oita Prefecture / Miyazaki Prefecture / Kagoshima Prefecture)
·Okinawa Prefecture
For orders over 20,000 yen (tax included), we offer free shipping anywhere in Japan.
We will ship your order via Yamato Transport's courier service. We are closed on Saturdays, Sundays, and holidays.
Delivery to the following areas will be via Yamato Transport's "Takkyubin Compact" service.
・Hokkaido and Kyushu (Fukuoka Prefecture / Saga Prefecture / Nagasaki Prefecture / Kumamoto Prefecture / Oita Prefecture / Miyazaki Prefecture / Kagoshima Prefecture)
·Okinawa Prefecture
<Preventing fraudulent orders>
For first-time customers or customers placing large amounts of money, we may contact you to confirm your order after placing it.
To prevent fraudulent use, we may cancel your order if there are any errors or suspicious points in the order information.
In addition, please make sure to use a credit card under the same name as the person placing the order. If we find anything suspicious, we may ask you to verify the identity of the person placing the order (by phone, by submitting identification, etc.).
Description based on the Specified Commercial Transactions Act
Seller Name | Sales |
Representative | Tomoko Taguchi |
address | 〒1580094 #109 4-6 4chome,Tamagawa,Setagaya-ku,Tokyo,Japan |
telephone number | +81-9061548815 |
email address | info@selieu.com Responses to inquiries may take up to one week. |
business hours | Monday to Friday 10:00 to 18:00 |
Holiday | Saturdays, Sundays, and holidays *We will not be able to reply to emails or inquiries on holidays. |
Selling price | The sales price will be the displayed amount (display price/tax included). |
Charges other than the product price |
Delivery charge |
Delivery time of the product | In-stock items will be shipped within 7 days after payment is confirmed. For made-to-order products, the delivery time is about 2 weeks. If you need it urgently, please contact us before placing your order. |
Payment Method | Credit cards, Apple Pay and Google Pay are accepted. |
Payment deadline |
If you pay by credit card, the payment will be debited on the date specified by your credit card company. |
<About returns>
Please refrain from returning the product unless it is defective.
We will only exchange or return the product if it is defective. In that case, please send us an email within 7 days of receiving the product with details such as your name, the name of the product you wish to return, and the reason for the return.
Please note that we cannot accept returns or exchanges in the following cases:
1. Products that have been delivered more than 8 days ago
2. Products that have been used even once
3. Products that have become dirty or damaged while in the customer's possession
4. If you lose any accessories, tags, boxes, etc.
Please contact us within 7 days of receiving the item.
Return Shipping Costs In the event of a defective product, we will cover the shipping costs for return and re-shipment.